Our Commitment

Anjal Gold is committed to ensuring full customer satisfaction with respect to the products available on our website, security & customer assistance. However, if you are not happy with the product, you can choose to return the order.

NOTE: In case of international orders, we do not currently accept any returns or exchange of our products, except for those cases where a defective product has been delivered. You shall return the defective product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund.

You are required to report the defect within 3 days of receipt for Anjal Gold product via writing to us on accounts@anjalgold.com. For the refund on the returned defective product please check the section on Refund below.

3-days Return Policy for Anjal Gold Products (Domestic orders only)

In the unlikely event that the order delivered is in damaged condition, or otherwise, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice and get the refund. Our courier partner will collect the order from the address provided by you and will get it back to us.

Return Charges

Domestic Order: Our courier partner will collect the order from provided address (within India). Customer has to pay shipping charges to return the product.

How to Initiate the Refund Process?

• Customers should contact Anjal Gold customer support on accounts@anjalgold.com within 3 days of receipt for Anjal Gold product
• Customers should not return the product before receiving a confirmation mail from us about the same.
• All the products must be returned in their original condition, unaltered and unused.
• Provide the invoice/guarantee card into the package for return process. Without the above, returns will not be processed.

NOTE: We shall not entertain any request after 3 days of receipt for Anjal Gold product

Refund

We shall process the refund once we receive the product. The product must be in unused condition, in its original packaging along with its original tags and invoice, failing which refund may not be possible.

Once the refund process has been initiated, the amount will be directly refunded to your account via the same mode through which the transaction was made or through cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use).

In case the customer pays online then amount will be refunded within 7-15 working days from the receipt of returned product(s) at our warehouse.

Domestic Order

In case of domestic order (where the product is shipped within India) 70% refund will be made.

In case the customer pays online then the amount will be refunded within 7-15 working days from the receipt of the returned product(s) at our warehouse.

• If customer provides a cancelled cheque with the returned product then the refund can be made within 7-15 working days & amount will be refunded directly into customer's account through online transfer as NEFT.
• If customer doesn't provide any cancelled cheque then amount will be refunded through cheque that will be sent by courier at the address provided by customer at time of registering/placing the order. It may take up to 30 working days.

International Order

For international orders, currently we do not provide for refund policy.